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Terms and Conditions

  1. Factory warranty is 1 year.
  2. Returns are accepted before 2 weeks only. After 2 weeks, exchange for defect only.
  3. Units placed on a vehicle are considered used and a 20% restocking fee will be charged for returns.
  4. After 2 weeks of use, exchange for defect only.
  5. As with all live trackers, there are dead spots, areas with poor or no GSM reception, and you will experience missed locations. This is normal and not reason for return. If you’re not familiar with GPS/GSM reception and how it effects live trackers, please email for our FAQ page.
  6. Defective units must be sent to factory for replacement/repair. Customer pays for shipping.
  7. Your TrackLiveNow plan is not refundable and not associated with this sale.


  1. 8 month factory warranty. After 8 months, repair charges vary from $30 to $60.
  2. Customer pays for shipment back to factory for exchange/repair.
  3. Rental units can be shipped and arrive within 5 days. $300 deposit and a daily rate of $2.50 is required.