Instructions – FAQ – Troubleshooting

Please note: Tech support is provided through email only.

Step 1: Battery and Charging

SpyderTrack contains a high end made-in-Japan rechargeable Lithium battery.

With out of box settings, it unit will run about 30 days with average driving. Like any high end Lithium battery, battery life will increase about 35% after about 3 charges. Due to the long battery life, this may take 1.5 months to achieve.

How do I view my battery life online? See Step 6 below.

You must connect your charger in the following order:

  1. Plug the charger into the wall
  2. Then connect the charger to your tracker.

Charging time is at least 8 hours. The LED will turn green when charging is complete.

Step 2: Power on your unit

Press the button once. The unit’s housing is slightly transparent. You’ll see LED lights inside that are visible in a dark room. This is how you know your unit is on. You don’t need to worry about what the lights mean.

Once on, you don’t need to shut your unit off. It will go into sleep mode.

Placement on vehicle

Place the unit in a vehicle’s trunk or underneath.

The magnets are extremely strong and the unit may fly out of your hand, creating a loud noise. Be careful. This could also damage your unit.

*Make sure you can see your unit online before placing on car. We recommend putting a twist tie around the power button so you don’t shut it off by accident.

Step 3: Your personal web platform


Enter your username and password. Your password is case sensitive, so make sure your caps-lock is not on.

Can’t log in? See FAQ – Q1

Step 4: History Track

After logging in, the History Track page will appear with the last 50 log points.

Click ‘All’ to view all 50 log points at once.

You can view up to 93 days history. To enter a specific date range, click the arrow beside ‘Option’, then scroll down to ‘All Data’, then click the calendar above to enter desired dates, then click ‘Go’. You can then click ‘All’ to display all info at once on the map.

To animate the history, click the play button under ‘Go’. You’ll see each log point appear as the car traveled. Change the animation speed if needed.

Can’t see track history? See FAQ – Q2, Q3 & Q4

See many arrows in one spot? See FAQ – Q9

Individual log points

Beside each log point is an eye icon (See #1 in picture). Click it to see the street view for that particular log point.

In street view mode, you can see street names and addresses (See #2 in picture). Click the white arrows to move up and down the street or look around.

Any red arrows you see in the picture are your log points.

To close street view, click the ‘x’ (See #2 in the picture)

Step 5: Tracking Live

On the top of the web page click ‘Monitoring’ then ‘Real Time track’. This is where you can view the vehicle live, and watch it as it travels. This is handy when following a vehicle in another car.

Step 6: View battery life online

Click any of the log points or red arrows. When the white square pops up, look at the bottom to see the battery percentage. If you cannot see it, scroll down if there’s a tab in the white box. If there’s no scroll down tab and you still cannot see ‘Internal Power’, then it was not uploaded. Check another log point.

Although it is fairly accurate, do not rely on this and retrieve your unit when it’s about 10%. Units that were not charged completely will not show battery life as accurately as units that were fully charged.

Step 7: Viewing stop times

When your unit stops for more than a few minutes, it will go into sleep mode. Before it does, it will send two signals within 5-20 seconds apart.

See picture on the right. Notice the intervals are 5 minutes apart, then the last two are 7 seconds apart. This is where the vehicle stopped and when it went into sleep mode.

If you do not see stop times, the vehicle cannot report them because it has parked in a garage or underground, placing it out of range.

Frequently Asked Questions

  • Q1: I cannot log onto my web platform

    1. Be sure your caps-lock is off.
    2. Incorrect password? You may have changed your password and forgot it, added an upper case letter or accidentally added an extra character without knowing. Email tech support to have your password reset.
    3. Your account may be expired. If so, it will say ‘Account Expired’.
    4. Website may be temporarily down.
  • Q2: I have my unit with me. It’s on, but not showing online.

    1. Is your unit inside your house? You won’t get GPS reception in your house. Take it outside.
    2. Is the power on? Take into a dark room and you’ll see the LED lights inside the unit.
    3. You may be in low GSM area. Go for a drive.
  • Q3: I put my unit outside and it’s still not showing online.

    When you power on your unit or when your unit comes out of sleep mode, it will take 2-5 minutes to connect and show online. If you power on your unit and put it outside and leave it… it will go back into sleep mode before it connects. Go for a 5 minute walk, or move it every 30 seconds, then look online.

  • Q4: I can’t see any track history for the current day.

    1. Be sure that you’ve entered the correct date.
    2. Be sure the time tabs for the start date are all the way to the left and the end date are all the way to the right. See photo on right.
    3. Your vehicle may not have moved on the day you’ve entered. If this is the case, it will say ‘There is no available record’.
    4. The vehicle may not have moved since 12am on that day. Try setting the date back two days to see when it’s last log.
    5. Click the last log point and view battery charge. Battery may be dead.

  • Q5: When the vehicle starts moving, it doesn’t show on the map for a kilometer or two.

    This is normal. All GPS devices take 1-5 minutes to connect to the satellites when powered on or waking up from sleep mode. The vehicle may may travel several minutes before reporting it’s first location. You will see a long line from where it went into sleep mode, to where it reconnected. Need faster connection after wake-up? Sleep mode can be changed so GPS stays on. This will provide a quick connection time of about 10-20 seconds. Battery life will be reduced by 38% with this setting.

  • Q6: I’m not getting consistent reception. Is there a problem with my unit?

    Your unit receives GPS signals and transmits GSM signals (cellular). GPS reception can be effected by hills, mountains, buildings, or poor placement under a vehicle. Cellular reception also varies and is not available at all in some areas and away from the city. Your tracker is top rated for reception under a vehicle, but still, there may be inconsistencies with reception. This is normal. If you are experiencing reception issues, try placing the unit in a different spot and be sure the antenna side is facing the road. Large vehicles also limit reception. Expect to see gaps every now and then in your tracking. This is normal. Your unit is set to store GPS signals when out of cellular range. When back in cellular range, it will upload missed locations, even if a unit is out of range for days or weeks.

  • Q7: My tracker has not reported in a day or two. Shouldn’t it report every 3 hours?

    1. It may be parked in an underground parking lot or garage, placing it out of range. It will not report until back in range.
    2. Battery may be dead. Check the battery percent on the last update.
    3. Your unit may have been discovered and shut off.
  • Q8: Why do I see long lines on the map.

    1. Tracking, especially under a vehicle is not always perfect. Sometimes you need to ‘read between the lines’.
    2. Long lines are caused by long distance traveled in between updates. For example, if your unit goes into sleep mode, then wakes up, it may travel up to a few km before reconnecting. You’ll have a long line between where it went into sleep mode and reconnected.
    3. If your unit is powered off at one end of town, then powered on at the other end of town, you’ll see a long line in between those two points.
    4. Poor reception will cause missed updates and create long lines where info was missed.
  • Q9: Why do I see so many arrows in one spot?

    1. If your unit is in one area for a long time, but does not go into sleep mode, it will keep sending out it’s location. For example, if you walk around your house with your unit for an hour, it not go into sleep mode and transmit it’s location over and over. To eliminate all these arrows and see driving time only, click ‘Driving Only’ to the right of ‘Option’ and under the date search.
    2. When parked for long periods of time, your unit will still send it’s scheduled 3 hour update. This will show as many log points in the same spot.
  • Q10: My unit went out of cell phone range and hasn’t reported in a long time. What can I do?

    There’s nothing you can do. But don’t worry… Unlike cellular, GPS signals cover every inch of the Earth. Your unit will store the locations, then upload them when it’s back in GSM range. When it does, you should see everywhere the unit went while it was out of GSM range.

  • Q11: How can I increase battery life?

    Your out of box settings will provide about one month of usage with two hours of driving per day. To increase your battery life, the tracking intervals can be changed from 2 minutes to 3+ minutes. This will significantly increase your battery life.

  • Q12: My unit just disappeared in the middle of the street and doesn’t show where it stopped.

    1. Most common answer is that your unit reported it’s position, then went into a garage or underground parking lot and is out of range. So, for example, you may see your last position driving down a street, then just disappear.
    2. Wait 3 hours and see if your unit does it’s regular check-in. If it doesn’t, then your unit is probably out of range, which explains why it didn’t report when the vehicle stopped.
    3. Dead battery. Check online to see what the last battery percentage update was.
  • Q13: What are my unit’s out of box settings?

    Your tracker is set to provide a good balance between performance and battery life. The settings also keep your data usage within your monthly plan.

    Tracking Intervals – 2 minutes. This is how often your unit sends out a signal to report position. Increasing your interval increases battery life.

    Sleep mode – ‘Basic Sleep’ mode. When your unit is not moving, GPS and GSM (cellular) will turn off. Your unit can sit for months or years in this mode.

    Smart Wake – Activated. When in sleep mode, your unit will wake every 3 hours to report position. This ensures you know that your unit it still alive and the vehicle really hasn’t moved.

    Smart Log -Activated. When your unit leaves GSM (cellular) coverage area, it will store GPS locations, then upload the data when back in range, ensuring you don’t miss anything.

  • Q14: Can I change the intervals to less than 2 minutes?

    Changing your intervals will significantly reduce battery life. Any change to less than 2 minutes will use more data and require an upgrade to your existing monthly rate. Example: Changing from 2 minute to 1 minute intervals requires an additional $12 per month to cover increased data charges.

  • Q15: Can I change the intervals to more than 2 minutes?

    Yes, no problem. This will also significantly increase your battery life, especially if you set for 5+ minutes.

  • Q16: My unit disappears for a few minutes to a few hours, then comes back online and all the missing info appears?

    If your unit goes out of GSM (cellular) range, or the signal is low, it will store the GPS signals, then upload them when back in range. So if your unit goes ‘missing’ then minutes or hours later all the missing info appears, you know it was just out of range. There is nothing wrong with your unit. If a vehicle parks for 3 days in an area with little or no GSM, it will not report for days until it moves back into an area where it can upload all the missing info. You should then be able to see the 8 hour reports as they happened and were stored.
    This isn’t something to worry about, but a great feature than other trackers don’t have!