FAQ Frequently Asked Questions

  1. Do I need my own SIM card?
  2. Can I use my own SIM card?
  3. Why are there monthly fees?
  4. What if my tracker gets found?Can it be traced to me?
  5. Is there a contract?
  6. What happens if I disconnect my unit?
  7. Why is Spydertrack more expensive that other units I’ve seen?
  8. What if SpyderTrack goes out of cell phone range?
  9. How do I know when to charge the battery?
  1. What if it gets wet?
  2. Will it work inside the car?
  3. Can I change the tracking intervals?
  4. What is the battery life?
  5. Can I add an external battery?
  6. Does it need an external antenna?
  7. Can I track it while it’s in the mail?
  8. Will SpyderTrack work in any country?
  9. How strong are the magnets? Will it fall off the car?

 

  1. Do I need my own SIM card?  No.  SpyderTrack contains a SIM card and is included with your purchase.
  2. Can I use my own SIM card?  No.  In order to provide warranty, optimal operation and lower cost to you, we provide the best SIM cards that work with worldwide GSM providers.  Also, using your own SIM card will attach your personal information to the unit, causing potential problems if the unit is discovered.
  3. Why are there monthly fees?   Any live tracker needs to transmit its location through GSM (cellular).  SpyderTrack contains a SIM card and needs to be activated, just like a cell phone.  There is also a website platform which is where you log in to view your unit’s location.  Both these services are included in our one monthly fee.
  4. What if my tracker gets found?  Can it be traced to me?  No, our SIM cards are not traceable.  Your privacy is our top concern.  We also erase all data and emails from you and will not provide your information to anyone.
  5. Is there a contract?  No, but units are activated with 3-month prepay and is automatically renewed for you every 3 months.  This can be cancelled/disconnected at any time.
  6. What happens if I disconnect my unit?  No problem.  You can reconnect any time.  Reconnection fee is $30.  In Canada, reconnection requires a new SIM card to be mailed to you.  USA and worldwide customers can be reconnected instantly.
  7. Why is Spydertrack more expensive that other units I’ve seen?  SpyderTrack is not made in China and contains only high end battery and components manufactured in Japan and Korea.  SpyderTrack was developed for professionals who need quality and reliability.
  8. What if SpyderTrack goes out of cell phone range?  Cell phone reception is only needed to transmit the location.  GPS covers every square inch of the Earth, so SpyderTrack will record the GPS locations, then upload them when back in cellular range.  For example, if your unit goes on a boat trip across the ocean, it will disappear until it reaches cellular reception.  It will then upload the entire trip.
  9. How do I know when to charge the battery?  You can view the battery percentage online.  Try and retrieve your unit before it reaches 10%
  10. What if it gets wet?  No problem.  SpyderTrack has a waterproof housing, power switch and battery charging port.
  11. Will it work inside the car?  Yes no problem.  It’s got the highest rated reception.  But, we recommend placing under a car and do not accept tech support issues from units operating inside a car.
  12. Can I change the tracking intervals?  No, but we can.  This will increase data usage, so there may be additional fees depending on your location.
  13. What is the battery life?  SpyderTrack will go about 100 hours non-stop driving, or about a 1-6 months with average driving and sleep mode.  Battery life can be increased to months or years if the intervals are reduced.  Battery life will increase by 30% after 2-3 charges.  This is typical of high end Lithium batteries.
  14. Can I add an external battery?  No.  Spydertrack already contains a massive internal battery.
  15. Does it need an external antenna?  No.  It contains a high end internal antenna that allows it to operate without ‘clear view of sky’, which is required by most other trackers.
  16. Can I track it while it’s in the mail?  Yes.  Your unit will be activated the day you purchase it.  You can watch it online while it’s being delivered.  This will allow you to familiarize yourself with the unit’s operation and view our online help page.
  17. Will SpyderTrack work in any country?  Yes.  SpyderTrack contains an international SIM card that will work in almost every country.  If there is no cellular available, Spydertrack will record the GPS signals, then upload them when back in cellular range.
  18. How strong are the magnets?  Will it fall off the car?  Never.  The Rare-Earth magnets can withstand 50lbs of force.  Removing it from a car requires two hands.